Policies
Last updated: 21 September 2026
Shipping
Every pendant ships worldwide, and shipping is included in the price — there is nothing to add at checkout.
- Orders are dispatched from Australia within 3 business days.
- All parcels are sent tracked; you will receive the tracking number by email once your order is dispatched.
- Delivery within Australia typically takes 3–7 business days from dispatch.
- International delivery typically takes 7–14 business days from dispatch, depending on destination.
- For international orders, any import duties or taxes levied by your country are the responsibility of the recipient.
Returns & Refunds
Change of mind
If the swan is not right for you, you may return it within 30 days of delivery for a full refund of the purchase price. The pendant must be unworn, in its original condition and packaging. Return postage is at your cost; we recommend a tracked service, as the item remains your responsibility until it reaches us. Refunds are issued to the original payment method within 5 business days of us receiving the return.
Faulty or damaged items
If your pendant arrives damaged or develops a fault, contact us and we will replace it or refund you in full, including postage. Nothing in this policy limits the guarantees you are entitled to under the Australian Consumer Law or equivalent consumer protections in your country.
How to start a return
Email hello@swaninthecircle.com with your order number and we will send you the return address and instructions.
Privacy
We collect only what is needed to fulfil your order: your name, email address, shipping address, and — via our payment processor — payment details.
- Payments are processed by Stripe. Your card details go directly to Stripe and never touch our servers. Stripe's handling of your data is described in the Stripe Privacy Policy.
- Your shipping details are shared with our postal carriers solely to deliver your order.
- We do not sell, rent, or share your personal information with anyone else, and we do not use it for advertising.
- Order records are retained as required for tax and accounting purposes.
- You may request a copy of the personal information we hold about you, or ask us to delete it, by emailing hello@swaninthecircle.com.
Terms of Sale
- The product offered is the Swan in the Circle pendant: a solid silver, rhodium-plated swan pendant on a 45 cm chain.
- The price is A$250 (Australian dollars), inclusive of worldwide shipping. Your bank may apply currency conversion if you pay in another currency.
- Payment is taken in full at the time of order via Stripe.
- Your order is confirmed by email once payment succeeds; a contract of sale is formed at that point.
- If we cannot fulfil your order for any reason, we will refund you in full immediately.
- These terms are governed by the laws of Western Australia, Australia.
Contact
Swan in the Circle
Email: hello@swaninthecircle.com